Returns & Exchanges
We want you to be completely satisfied with your purchase. If you need to return or exchange an item, please review our policy below.
Returns
You may return unworn, unwashed, and undamaged items with original tags attached within 14 days of delivery for a refund. Returns must be sent back in their original packaging.
Exchanges
If you’d like to exchange an item for a different size or color, please initiate the process within 14 days of delivery. Exchanges are subject to availability.
How to Initiate a Return or Exchange
- Log in to your account on usaxelarigato.com.
- Navigate to “My Orders” and select the item you wish to return or exchange.
- Follow the prompts to generate a return label.
Refund Processing
Refunds will be issued to the original payment method within 7-10 business days after we receive and inspect your return.
Final Sale Items
Certain items, including sale products, are final and cannot be returned or exchanged.
For any further questions, please refer to our FAQ section or contact our customer support team.